Way of the Quality Warrior

Way of the Quality Warrior

The tools and concepts of Quality are powerful instruments to make things better--products, processes, and services. This podcast explores those ideas plus concepts of psychology, social and cultural norms, strategy, and business to strengthen the capability of professionals motivated to make things better--the Quality Warriors.

The host is Keith Fong who is a Six Sigma Master Black Belt, Shainin Red X Master, and Robust Engineering Coach. He has over 20 years as a quality and continuous improvement practitioner, teacher, and coach. He has supported functions ranging from Engineering and Manufacturing to Finance and Human Resources internal to his employer and at suppliers and customers.

Recent Episodes

March 8, 2024

Two Obstacles to Continuous Improvement

Continuous improvement is predicated on problem solving, you're closing a gap between the current state and an ideal state. However, problem solving, thus continuous improvement, is often not that successful, especially if you are attempting to reach...
Nov. 6, 2023

Poor Quality Crashes Companies

Your company is called the Tesla or Apple of your market. You've gotten more investment capital than any other company in your market. The product you sell has a long waiting list of customers. You must be making money hand over fist, right? Actually,...
Oct. 12, 2023

Where are the X-ray Glasses?

In the previous episode, I proposed that seeing the world through the lens of process is a superpower. However, you have to develop the superpower—it's not like Spiderman getting bitten by a radioactive spider. In this episode, we'll talk in more...
Aug. 31, 2023

Everything is a process

Attending a high school honor society induction ceremony for my niece, I was witness to how a group of students organized and executed a process. Something they had experienced themselves and which they took ownership for the next generation of...
July 27, 2023

The Fundamental Defects In Quality Methods Training

What if the most common training practices in your field actually undermine the topic you're teaching? In Quality, we have exactly that situation in training the tools and methods of Quality. In this episode of the Way of the Quality Warrior podcast,...
June 29, 2023

Parallels of Addiction Treatment and Continuous Improvement

The work of a Quality Warrior is much more than the Quality and Continuous Improvement tools like Failure Modes and Effects Analysis, Design of Experiments, process behavior charting, and problem solving, to list a few. The Stages of Change model...

About the Host

Keith Fong Profile Photo

Keith Fong

Quality Warrior / Problem Solving Teacher & Coach

Since I was a child, I have been drawn to design and system optimization. Of course, I didn't have language to express that when I was a child. I loved airplanes so I read books and built models and imagined how I would design them and the design choices and tradeoffs I might make.

When I went to college, I earned bachelors degrees in Mechanical Engineering and Metallurgical Engineering aspiring to work in the aerospace industry. However, I got a co-op job with the Saginaw Division of General Motors Corporation. I was exposed to manufacturing, competitive analysis, vehicle testing, product design, and advanced development in an environment that gave students real engineering practice. And I discovered how competitive and advanced the industry was. I loved it.

I went to grad school to earn my Masters Degree in Mechanical Engineering with the idea that I would continue on to earn a PhD and become a college professor. I very quickly realized that academia was not for me. Academia is competitive, but not in a way that appealed to me. I wanted to be in the cleansing fire of a competitive marketplace where people vote with their pocketbooks.

Graduate school actually was my first experience with continuous improvement tools. My thesis advisor was an empiricist and proposed studying a lot of factors in ceramics processing. Using traditional one factor at a time practices, it would take several years to complete the research and graduate.

I had heard of Design of Experiments and proposed that to my advisor. He wasn't familiar with it, either, but he encouraged me to try it. I ended up applying Taguchi Method DOE and it was a revelation to me. It revealed that a single processing factor could drive attaining the theoretical limit of the process—a factor that was not in any of the literature. Since I was self-taught, I actually didn't perform the DOE entirely consistent with the Taguchi Method, but it still worked.

My first post-school job was to design waste gas flare systems for refineries, chemical plants, petroleum production, and landfills. My employer was the dominant player in the market and the customers wanted demonstrated reliability. I enjoyed learning the design process and the product. As the junior design engineer, I got all of the little orders which meant I had most of the orders.

I hate rework and with so many orders, I had plenty of opportunities to see rework. I identified the causes of the rework and changed my processes to eliminate the rework causes. One common source of rework was the expectation that the drafting organization could read the design engineers' minds. Improving the clarity and completeness of my design documentation was probably the most important improvement. It certainly made work go much more smoothly.

I got an opportunity to return to the automotive industry. Delphi Automotive Systems was formed from the parts divisions of General Motors and they were opening a technical center in Ciudad Juarez, Chihuahua, Mexico just across the US-Mexico border from El Paso, TX. I became responsible for the design of anti-lock brake system solenoid valves. Our team was very young and we faced a lot of growing pains. I loved returning to a competitive market and working in Mexico.

Designing the ABS solenoid valves proved to be technically interesting, especially trying to optimize for the performance, packaging, durability, and cost constraints imposed by the market. At the time, ABS unit prices were decreasing 20% per year and performance was improving. Reducing cost while increasing performance is a great environment for applying quality and continuous improvement methods.

Eventually, the urge that made me want to be a college professor returned. While I enjoyed doing product design and leading a product design team, I wanted to teach and learn about more things. Delphi had a team of internal consultants called Innovation & Continuous Improvement Methodologies. I joined that team in 2001 even though I didn't have any certifications.

It proved to be quite a journey. I was on the team for almost 20 years until I left Delphi. I attained Six Sigma Master Black Belt, Shainin Red X, and Robust Engineering coach certifications. I got to work with almost every function in the enterprise, in many different product lines, at engineering and manufacturing locations across the world. I learned a lot about what did and did not work with the deployment of quality and continuous improvement methods. These lessons are what I try to share in the "Way of the Quality Warrior" podcast.